In what seems to be an ongoing problem with Walmart-owned Flipkart, PS5 orders placed during Sony’s recent May 17 restock of the popular console are being cancelled en-masse. Close to 20 customers have reached out to IGN India about this issue since the company told us in a statement that no PS5 orders would be cancelled.
Customers speaking to us claim that Flipkart’s support staff have been relentless in trying to force them to cancel PS5 orders, citing reasons such as transport restrictions and damage during transit to them. Both appear flimsy excuses when you consider that logistics firms are operating in areas across the country that these Flipkart customers are from including Chennai, Mumbai, Hyderabad, and Bengaluru to name a few. As for packaging damage, Flipkart didn’t even ship the PS5s or issue any proof to suggest it cancelled for these reasons.
And when customers made it absolutely clear they did not want to cancel their PS5 orders, the company cancelled them anyway. What makes this worse is, Flipkart’s app shows the cancellation as made by the customer when this is far from the truth.
While Flipkart’s app shows the PS5 cancellation as made by the customer in the above screenshot, the reality is the cancellation was made at Flipkart’s discretion.
IGN India has made multiple attempts to reach out to Flipkart about this over the course of the week. At the time of filing this we’re yet to get a response. If we do we’ll update the story.
So why are Flipkart PS5 orders being cancelled in seemingly large numbers? There are a few theories. For one, it’s likely that much like Reliance Digital’s previous snafus, Flipkart simply put out more consoles for sale than it actually had been allotted at the time.